Travis J. Todd’s Story
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So, long story short...
Travis J. Todd made the mistake of
taking my computer to Gravis
My Advice to You is
if you're in Berlin with Apple problems, take them to a small repair shop instead
Here's the whole story
First, there's no official Apple stores in Germany yet. Second, I did what this site is supposed to prevent, didn't listen to my friend's mistake (and he's an Apple rep).
Gravis is the big shiny Apple dealer in Germany. They've got the flashy modern store, all the enthusiastic employees and a pretty quick english-speaking service desk. In fact, it feels almost like home.
But don't be fooled! I'd been warned, but didn't listen. When they say it'll take five days to repair your busted display you're inclined to say, sure I can do without my computer for five measly days, but here it is 16 days later and my computer (I've found out after numerous angry calls) is at some mysterious "service center" in Berlin somewhere awaiting a display to come in.
No, I can't go pick it up and use it in the time being. No, we don't know when the part will come in. Yes, I suppose we could write an email or something. No, we wont copy you on the email so you'll know we sent it. Apparently these assholes didn't get the memo when the wall came down that customer service is part of capitalism.
Comments (1)
Can't talk to the manager?